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Canvas CSM Webinar - Shared screen with speaker view - Recording 2/2
Joe
09:45
Portland, OR - 79, not too bad today.
Joe Belliotti
09:48
Michigan 91
Kim
09:49
Hi! Central Texas - 102! Hot!
Adam Hechler
09:55
Current 83° in central Connecticut. Feels like 95 though.
Tiffany Jeppson
09:55
I am joining from Las Vegas Nevada. We ae at a cool 111 right now.
Darcie Drymon
09:56
Charleston, SC - only 90
M. Maske
09:56
I am in beautiful Ruidoso, NM where it is 84
Joyce Pryor
09:57
Southern Illinois where it is 98
Liz Tate
09:59
Coopersburg, PA 89
Tom Alway-WSCC
10:01
From the shores of beautiful Lake Michigan on the sunset side of Michigan. Current temp is 80.
Danielle Lentz
17:52
When I launch the menti in just a bit, if some of you wouldn't mind putting in some examples to get folks going, we'd appreciate it :)
Joe Belliotti
19:23
@ Debbie - add the new instructor to the existing course
Joyce Pryor
20:39
I just copy content over for new instructor if requested since at my institution the new faculty usually need Canvas training
Danielle Lentz
20:48
menti.com
Danielle Lentz
20:54
Code: 1189-4183
Nirisha Garimella
21:05
1189-4183
Adam Hechler
25:45
Surprised about general how-to questions
Carolyn Lyons
26:00
https://status.instructure.com/
Carolyn Lyons
26:55
Contacting Support vs. CSM:https://docs.google.com/document/d/17bu4-WVkXwDveJKzOd3italYP7lJ4TkMFdQmzMlIvBo/edit
Carolyn Lyons
30:50
Support Best Practices: https://docs.google.com/document/d/1HkHfJmCzuBNWbf5ks5tJ08V6_V0iQXFsBTzYn99C2yw/edit?usp=sharing
Carolyn Lyons
38:53
https://adminconsole.canvaslms.com
Carolyn Lyons
39:08
^^But only designated Field Admins will be able to login!
Zach Brady
39:13
Please remember to post any questions in the Q&A
Nirisha Garimella
39:28
If you are a Field Admin, you will first need to be logged into Canvas and then open https://adminconsole.canvaslms.com
Hello
40:31
Great information, extremely helpful. Thank you for all of your help. Which feature do you find educators requesting to have support with the most over the past year?
Carolyn Lyons
43:37
@Hello, you can see your common ticket case drivers in the Case Dashboard and/or Reports tab in the Field Admin Console. I will also share a bit more on this later!
Hello
44:01
Thank you
Danielle Lentz
56:54
Canvas Requirements: https://community.canvaslms.com/t5/Canvas-Basics-Guide/What-are-the-browser-and-computer-requirements-for-Instructure/ta-p/66Top Support Case Drivers Videos: https://docs.google.com/presentation/d/1_YRUBrYbyuB3GFa3IiohSrvMV2Q4v87RvLCxoYA_4j4/edit#slide=id.g5a941b3e2f_2_81
Nirisha Garimella
57:03
Here is a question in Q&A that would be helpful to answer live: “Do exchanges in the Chatter tab get pushed to the student as updates, or are those just messages between a field admin and Canvas support?”
Nirisha Garimella
01:03:36
For the above question about chatter notification, we can send it in the follow-up.
Danielle Lentz
01:03:46
Canvas Requirements: https://community.canvaslms.com/t5/Canvas-Basics-Guide/What-are-the-browser-and-computer-requirements-for-Instructure/ta-p/66
Danielle Lentz
01:03:47
PSHE Hub: https://community.canvaslms.com/t5/Global-Priority-Services-Hub/bg-p/psAugust 25 Webinar Registration Link: https://www.eventbrite.com/e/canvas-webinar-data-canvas-using-data-to-drive-decision-making-tickets-385877689557
Giovanna Macry
01:04:21
Thank you!!!
Lucas Campos
01:04:22
Thank you
Joyce Pryor
01:04:23
Thank you
Hello
01:04:38
Thank you for all of your help. Amazing presentation, with an amazing team
Darcie Drymon
01:04:43
Thank you!🙂