Canvas CSM Webinar - Shared screen with speaker view - Recording 2/2
Who can see your viewing activity?
Portland, OR - 79, not too bad today.
Hi! Central Texas - 102! Hot!
Current 83° in central Connecticut. Feels like 95 though.
I am joining from Las Vegas Nevada. We ae at a cool 111 right now.
Charleston, SC - only 90
I am in beautiful Ruidoso, NM where it is 84
Southern Illinois where it is 98
Coopersburg, PA 89
From the shores of beautiful Lake Michigan on the sunset side of Michigan. Current temp is 80.
When I launch the menti in just a bit, if some of you wouldn't mind putting in some examples to get folks going, we'd appreciate it :)
@ Debbie - add the new instructor to the existing course
I just copy content over for new instructor if requested since at my institution the new faculty usually need Canvas training
Surprised about general how-to questions
Contacting Support vs. CSM:https://docs.google.com/document/d/17bu4-WVkXwDveJKzOd3italYP7lJ4TkMFdQmzMlIvBo/edit
Support Best Practices: https://docs.google.com/document/d/1HkHfJmCzuBNWbf5ks5tJ08V6_V0iQXFsBTzYn99C2yw/edit?usp=sharing
^^But only designated Field Admins will be able to login!
Please remember to post any questions in the Q&A
If you are a Field Admin, you will first need to be logged into Canvas and then open https://adminconsole.canvaslms.com
Great information, extremely helpful. Thank you for all of your help. Which feature do you find educators requesting to have support with the most over the past year?
@Hello, you can see your common ticket case drivers in the Case Dashboard and/or Reports tab in the Field Admin Console. I will also share a bit more on this later!
Canvas Requirements: https://community.canvaslms.com/t5/Canvas-Basics-Guide/What-are-the-browser-and-computer-requirements-for-Instructure/ta-p/66Top Support Case Drivers Videos: https://docs.google.com/presentation/d/1_YRUBrYbyuB3GFa3IiohSrvMV2Q4v87RvLCxoYA_4j4/edit#slide=id.g5a941b3e2f_2_81
Here is a question in Q&A that would be helpful to answer live: “Do exchanges in the Chatter tab get pushed to the student as updates, or are those just messages between a field admin and Canvas support?”
For the above question about chatter notification, we can send it in the follow-up.
Canvas Requirements: https://community.canvaslms.com/t5/Canvas-Basics-Guide/What-are-the-browser-and-computer-requirements-for-Instructure/ta-p/66
PSHE Hub: https://community.canvaslms.com/t5/Global-Priority-Services-Hub/bg-p/psAugust 25 Webinar Registration Link: https://www.eventbrite.com/e/canvas-webinar-data-canvas-using-data-to-drive-decision-making-tickets-385877689557
Thank you for all of your help. Amazing presentation, with an amazing team