Hi everyone! I’m Kim Bavis, I’m an instructional designer at the University of Virginia.

Good afternoon all, Jai Owen - Digital Support Assistant at BCTG in UK

I am sorry yI have a conflicting meeting in 6… but I will joyful watch the recording.

Loved the music.

Yes

yup!

yes

yes

yes

Yes

Thanks Laura! Yes please post your Impact Questions in the Q & A. Will try to answer them as we go!

The Support Center is completely customizable and is a great way to get ahead of FAQs and reduce support load.

It is also role-specific and context sensitive

You can also get real-time feedback on any message or support article - with both the thumbs and thumbs down but also with free response - to make sure the communication is really clear and helpful to your end users. And your students and faculty will be super grateful to see that their feedback is taken into account.

can you add a sys tray message to any screen in canvas? Can you use sys tray messages inside 3rd party tool iframes?

Good question Jesse - there are some LTI pages that we can put a systray message on. It really depends on how the LTI launches in Canvas.

Do you have a index of "out of the box" messages that can be viewed?

Hi Pamela - do you mean the out of the box articles from Canvas?

Messages

Jesse - Zoom is the kind of LTI that works for the systray message

Monica: Pamela may mean campaigns

Thank you this is great!

i.e. it opens in a full window within in Canvas

Thanks NIrisha

Ah I think I know what you mean Pamela - we do provide out of the box Campaign Templates that contain messages and support articles. This is listed within the dashboard, but if you’d like a list, I’m sure we can get you this!

Excellent - thanks

Sure thing! Great question - and the templates are really helpful because they are pre-packaged messages that are ready to go - or you can edit them to make them sound more like your institution's voice

Love to see the interactions so far! Just a little reminder to post your questions in the Q&A section of this zoom webinar. Makes it a little easier for us to keep track of what has been addressed.

https://www.eesysoft.com/campaign-templates/

Campaigns are a great way to see the impact of all your efforts on the adoption of a particular tool or a behavior change. You can track the effect of things you do with Impact, but also emails, training sessions, webinars, etc.

can you track any LTI usage? at least click on the links?

Definitely the links, but whether or not it actually measures the LTI launch depends again on how the LTI opens

Thank you!

@Thom, No unfortunately you cannot track an individual students usage across multiple courses. With the Canvas Course Reports you can track an Individuals usage inside of that 1 selected course.

Greatness.

I have to head to another meeting, I look forward to the recording!

https://www.eesysoft.com/universe/

We do have schools who let other departments outside of the LMS/IT teams request messages

does impact show up and the ipad and phone apps?

Currently Impact isn’t integrated with the Canvas app, but it does show on the web browsers on phones, iPads, etc.

Is it possible to automate sending adoption reports on a daily, weekly or monthly basis via email? For example, a Dean that would want a adoption report of the gradebook for a sub account in canvas?

@Jesse - Not yet, but this is currently a feature request. However, you can give Deans permission to only see certain parts of the dashboard with our new Feature Permissions

thank you

No problem! I like the way you think Jesse - definitely things we are also thinking about!

Thank you! It’d be interesting to be able to show professors how using the tools would impact their course participation

Yes definitely @Kimberly

Thank you very much!

This was very great thank you all!!!

Thank you!

Thank you all for joining us! :)

Thank you!